Privacy Policy

Last updated: June 2026

In compliance with the UK General Data Protection Regulation, the Data Protection Act 2018 and, where it applies, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), we inform you about the processing of your personal data through the Just Clinic Istanbul website.

What Just Clinic Istanbul is, and is not

Just Clinic Istanbul is an independent marketing and lead generation platform. We are not a healthcare provider, clinic, hospital, or medical tourism intermediary, and we do not provide medical advice, diagnosis, treatment, or healthcare services.

We do not arrange or provide medical procedures, hospital services, accommodation, transportation, or patient transfers. Enquiries submitted through our website may be forwarded, with your consent, to independent healthcare providers or authorised medical tourism organisations that can contact you directly regarding treatment options, prices, and related services.

All medical decisions, consultations, treatments, quotations, payments, and travel or treatment arrangements are made directly between the patient and the relevant healthcare provider or authorised medical tourism organisation. Just Clinic Istanbul does not participate in medical decision-making and is not responsible for the provision or outcome of any medical treatment.

JustClinicIstanbul.com is an independent marketing and lead generation platform, not a healthcare provider or medical tourism intermediary. With your explicit consent, we may share your enquiry with established independent healthcare providers, authorised medical tourism organisations and partner hospitals so they can contact you directly.

1. Data controller

Legal name: Just Clinic İstanbul
Activity: Independent marketing and lead generation platform
Registered address: İstanbul, Şişli, Türkiye
Contact email: info@justclinicistanbul.com

Just Clinic İstanbul (Just Clinic Istanbul) acts as the data controller for personal data collected through contact forms, free consultation requests and other channels enabled on the website https://justclinicistanbul.com.

2. Personal data we collect

We may process the following categories of data:

  • Identification and contact data: full name, phone number, email address and country of residence.
  • Communication data: content of messages, enquiries and requests sent via forms, email or other channels indicated on the site.
  • Voluntary enquiry information: treatment interests, background information and images you choose to submit so that your enquiry can be understood and, where you consent, forwarded to an independent healthcare provider or authorised medical tourism organisation.
  • Technical data: IP address, browser type, device and browsing data collected through cookies (see our Cookie Policy).

3. Purpose of processing

We process your personal data for the following purposes:

  • To manage and respond to your information requests, free consultations and quote enquiries.
  • To review your enquiry as a lead and, with your consent, forward it to independent healthcare providers or authorised medical tourism organisations that may contact you directly.
  • To keep records of your consent, communication preferences and the status of the enquiry submitted through the website.
  • To comply with applicable legal obligations and respond to requests from competent authorities.
  • To improve our services and website experience when you have consented to analytical cookies.

4. Legal basis for processing

The legal basis for processing your data is:

Any health-related information or images you voluntarily submit are processed only on the basis of your explicit consent (Article 9(2)(a) GDPR) for handling and forwarding your enquiry; they are not used by Just Clinic Istanbul to provide medical advice, diagnosis or treatment.

5. Data retention

We retain enquiry data only for as long as necessary to manage the website request, document consent, meet legal obligations and handle potential claims. Health-related information and images are not kept longer than necessary for the enquiry-forwarding purpose unless a longer period is legally required.

6. Recipients and international transfers

Your data may be shared with:

  • Independent healthcare providers or authorised medical tourism organisations, only where you have consented to forwarding your enquiry so they can contact you directly.
  • Technology service providers (hosting, email, communication tools) acting as processors and contractually obliged to protect your data.
  • Public authorities, when required by law.

7. Your rights

You may exercise the following rights at any time:

  • Access: obtain confirmation of whether we process your data and access to them.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure («right to be forgotten»): request deletion of your data where applicable.
  • Objection: object to processing of your data in certain circumstances.
  • Restriction of processing: request limitation of processing in legally provided cases.
  • Data portability: receive your data in a structured format and transmit them to another controller, where technically feasible.
  • Withdrawal of consent: withdraw consent given without retroactive effect.

8. How to exercise your rights

To exercise your rights, send a request to info@justclinicistanbul.com stating the right you wish to exercise, your full name and a copy of identification. We will respond within one month, extendable by two further months in complex cases, in accordance with the GDPR.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you consider that the processing of your data does not comply with applicable law. You can contact the ICO via its website: ico.org.uk.